Jeff Tobe | Customer Experience and Employee Engagement Guru!


Innovation and Creativity Guru. Customer Experience Expert. Employee Engagement Engineer. Certified Speaking Professional Jeff Tobe, M.Ed., CSP, was chosen by readers of Convention & Meetings Magazine as one of the top 15 speakers in North America. He is one of the most dynamic speakers in the world, as attested to by clients including PNC Bank, Microsoft, RE/MAX International, Erickson Living, The Dubai Water Authority and Pepsi Cola International. He prides himself on presenting up-to-the-minute, cutting-edge material as it relates to designing the ideal customer EXPERIENCE by getting your people more ENGAGED at what they do every day. Jeff is the author of the wildly popular book Coloring Outside The Lines and co-author of the best-selling books The Sales Coach and The Communication Coach. Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries. Whether you’re an accountant, an HR professional, a retailer, or a doctor, you share one marketing imperative: If you truly want to focus on your customer, you must see your business as your customer sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change. KEYNOTES | WORKSHOPS: Creativity and Innovation, Customer Experience, and Employee Engagement Presentations. Jeff’s mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. His innovative keynotes apply whether your “customer” is a retail consumer or an internal department within your organization. He’s been hailed as “one of the top 15 speakers in North America” for his engaging presentation style, and he brings just as much energy and enthusiasm to his half-day customer experience workshops —with programs customized to your organization’s needs. ★ Coloring Outside the Lines: Creating a NEW Customer Experience [Customer Experience Keynote Speaker] • In his usual, high energy, humorous style, Certified Speaking Professional Jeff Tobe shows attendees that customer service is no longer good enough! It doesn’t matter if you are a professional (educator, attorney, physician, etc.), a management professional, or an entrepreneur... you now have to consider the ‘CUSTOMER EXPERIENCE’ from the minute they make contact with us until the minute they are done! ★ Coloring Outside the Lines: Innovation and Creative Problem Solving [Creativity / Innovation Keynote Speaker] • Creatively changing the way you do business and look at what you do, will open many doors. Jeff Tobe will unleash your innovative thinking skills and challenge you to step outside of your comfort zone to position what your organization offers more creatively than ever before. ★ Let’s Get Engaged Jeff’s newest keynote teaches audiences how to be more engaged at work! Through the “Four Pillars of Engagement”: Curiosity, Trust, Accountability and Communication, anyone can become more engaged. It is not about WANTING to be engaged at work, it’s about “Acting as if…!” • Listening Between the Lines: Effective Communication Skills "Listening is power in the communication process" according to Jeff Tobe. All world class professionals have perfected their listening skills. Have your people? If not, then Jeff shares nine techniques to more effective listening and communication which will set you apart from your competition. • Creative Team Building Effective teams increase workplace morale and productivity. Teams that are innovative make fewer mistakes, save money and are more efficient. Jeff Tobe explores the creation of interdependence in teams and how the most powerful teams foster self-motivation among their members. ** for full information on Jeff's client options and service range click to his website from this profile **

Contact

Pittsburgh, Pennsylvania
United States

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Features

  • Keynotes
  • Breakouts
  • Workshops
  • International
  • Coaching
  • Consulting

Reviews

5 Reviews
Maggie Miller, County of Sonoma
Your presentation was transformative for me!

Your presentation was transformative for me! As I drove home (avoiding the rearview mirror as much as possible), the images you created, quite simply, made my heart sing! You are truly an inspiration and a treasure!

July 2019

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Katie Slick, Brinks
The best I saw during the entire 2 1/2 day conference.

I really enjoyed your presentation. The energy you brought to the group was refreshing and fun. The best I saw during the entire 2 1/2 day conference.

July 2019

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Michelle Hwang, Corporate Training Specialist at UC Berkeley
Jeff Tobe, one of the most dynamic and thought-provoking speakers...

There he was, Jeff Tobe, one of the most dynamic and thought-provoking speakers I’ve ever encountered, was delivering his presentation on “Coloring Outside the Lines: Creating a New HR Experience. Besides finding myself laughing and occasionally clapping at Jeff’s anecdotes, I learned from him some brilliant, novel perspectives.

July 2019

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