Bryan Williams | Keynote Speaker-Author, Customer Service & Leadership Expert
Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, Europe, Asia, Africa, Mexico, and the Caribbean. Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, creator of BWTV Online Learning and also the best-selling author of four books – Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher. Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas. Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management, Adult Education, and a Doctor of Management in Organizational Leadership. Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors. Bryan lives with his wife and two children in the Washington DC Metro Area. TOPICS: ★ Customer Service vs. Customer Engagement o Enhancing your Service Touchpoints ★ Steps of Service ★ Universal Service Rules ★ Leadership ★ Success ★ Peak Performance ** for full information on Bryan's client options and service range click to his website from this profile **
It is excellent training on service ...
Making the decision to purchase BWTV has been a great investment for our organization. It is excellent training on service that has short video clips that are meaningful with well-structured content. My team is really enjoying our huddles and discussions around the videos.
Thoroughly knowledgeable in all matters relating to service excellence!
Not only is Bryan a charismatic speaker who is able to engage his audience throughout the session, but he is thoroughly knowledgeable in all matters relating to service excellence...
Harris Private Bank
We have implemented many of his ideas...
At Gadabout SalonSpas, we are always searching for the next great guest experience idea. Once we found Bryan Williams, he has been the go-to person for us! We have implemented many of his ideas...